Shipping & Delivery Policy
At KALANDA, every piece is created with exceptional care, combining artistic expression with meticulous craftsmanship. This Shipping & Delivery Policy outlines the timelines, delivery procedures, and protections that apply to all orders placed through our official channels.
By placing an order with KALANDA, you acknowledge and accept the terms described below.
- Production & Processing Time
KALANDA bags are handcrafted items, and each piece requires careful preparation prior to shipment. Processing timelines may vary depending on the type of order placed.
Ready-to-Ship Collections
Standard items from our current collections are prepared for dispatch within 3–5 business days following order confirmation and successful payment processing.
Each product undergoes a final quality inspection to ensure it meets the aesthetic and structural standards of the KALANDA brand before being carefully packaged for shipment.
“Create Yours” – Bespoke Orders
Orders placed through our “Create Yours” customization service require additional production time due to their personalized and artisanal nature.
Custom pieces are produced within 10-14 business days. This timeframe allows our artisans to create each design with the precision and attention required for unique commissions.
We never compromise in the process of crafting a work of art, which is why every bag is given the time and attention it deserves to achieve true perfection.
Handcrafted Quality
Every KALANDA bag is entirely hand-stitched from the first structural detail to the final finishing element. This process ensures the highest level of craftsmanship and durability while preserving the artistic integrity of the design.
Unlike mass-produced fashion accessories, our handcrafted approach requires time, focus, and careful attention to detail.
Order Notification
After completing your purchase, you will receive:
- An order confirmation email confirming that your order has been successfully placed.
- A shipping confirmation email containing tracking details once the order has been dispatched.
Customers are encouraged to keep these emails for reference regarding their order status.
- Complimentary Worldwide Shipping
All-Inclusive Pricing
To provide a seamless and transparent shopping experience, complimentary worldwide shipping is included in the final price of every KALANDA piece.
The price displayed at checkout already includes standard international shipping, ensuring that customers do not encounter additional delivery charges during the purchasing process.
Global Reach
KALANDA partners with trusted international logistics providers to ensure secure and efficient delivery worldwide. Depending on the destination, shipments may be handled by leading carriers such as:
- DHL
- FedEx
- UPS
These carriers provide reliable international transportation and advanced tracking systems that allow customers to monitor their shipment throughout its journey.
Premium Packaging
Each KALANDA product is packaged with exceptional care to ensure it arrives in perfect condition.
Every order includes:
- An original KALANDA protective dust bag
- Reinforced packaging designed to protect delicate materials
- Additional internal cushioning to safeguard organic glass and leather components
This premium packaging ensures that each piece arrives safely while preserving the luxury presentation of the product.
- Shipping Insurance & Loss Protection
Fully Insured Shipments
For your peace of mind, all KALANDA shipments are fully insured during transit.
Insurance coverage protects the package against loss while it is in the possession of the shipping carrier.
Coverage
In the rare event that a shipment is officially confirmed as lost by the courier service, KALANDA will provide one of the following solutions:
- A full refund, issued to the original payment method
- A priority replacement, subject to product availability
Our team will work closely with the courier provider to resolve the situation as quickly as possible.
Claims Procedure
If a package has not been delivered according to the carrier’s tracking information, customers must notify our Customer Care team within 48 hours of the scheduled delivery date.
Prompt reporting allows us to initiate a carrier investigation and activate the shipment insurance process if necessary.
Requests submitted after this timeframe may limit our ability to open a claim with the courier service.
- Customs & Import Duties
For international shipments, customs regulations may require the payment of import duties, taxes, or local administrative fees determined by the destination country.
These charges are imposed by local authorities and are not included in the purchase price, unless explicitly stated otherwise.
Customers are responsible for paying any applicable customs charges required for the release of their shipment.
KALANDA cannot influence or predict customs fees and is not responsible for delays caused by customs inspections or clearance procedures.
- Delivery Delays
While we strive to ensure prompt delivery of all orders, certain delays may occur due to circumstances beyond our control.
These may include:
- Customs clearance procedures
- Severe weather conditions
- International logistics disruptions
- Carrier operational delays
- Public holidays in transit countries
In such situations, KALANDA will assist customers in obtaining updated tracking information and communicating with the shipping provider when necessary.